Firefox constantly crashing over last couple of months
HI. Firefox has been regularly crashing over the last month or two. Today it's crashed 4-5 times in 10 minutes. I tried sfc /scannow just now and there were no integrity violations. I've always submitted the crash report immediately after each event, however the last few were unsubmitted when I checked the log just now, so I've submitted them too. Firefox has always been updated to the latest version. Any ideas? Cheers Ian
Todas las respuestas (7)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Try to start Firefox in Safe Mode to see if that works.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox
Is this data what you wanted?
bp-d15fffd9-36b4-4fd4-89b3-0ba400201018 bp-2c0641c2-9943-4d7a-9eba-2e26d0201018 bp-f619f917-1ce0-4a99-8140-b1a9f0201018 bp-fd124e09-5af7-4130-a03e-336230201018 bp-e00f7f29-109f-4427-8698-64eba0201017 bp-b4ed4f63-164d-4c27-9b56-38f230201017 bp-2490278e-27bf-4f8d-b267-25fff0201017 bp-bd031150-2547-4b23-b1a3-76d410201017
Cheers Ian
Seems my last crash is way back in July, yet no reports at all since then even when it closed and reopens on its own. Seems version 81.0 is causing a problem with most AV software, as I start a scan on my end and Firefox just closes out of the blue. Firefox was fine up till 80.0 as I've been using it for over 2 years now, so something within 81.0 is what the AV is picking up on and closing Firefox without giving a crash report.
bp-d15fffd9-36b4-4fd4-89b3-0ba400201018 bp-f619f917-1ce0-4a99-8140-b1a9f0201018
Signature: js::TenuringTracer::traceObject
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
IDMShellExt64.dll = Internet Download Manager
mfplat.dll = Microsoft Windows Media Foundation Platform
This is for Sumo's Related Bugs 1494271 NEW --- Crash in js::TenuringTracer::traceObject 1243151 RESOLVED DUPLICATE crash in js::TenuringTracer::traceObject +++++++++++++++++++++++++++++++++++++++++++++++++ bp-2c0641c2-9943-4d7a-9eba-2e26d0201018 Signature: mozilla::CycleCollectedJSRuntime::TraceNativeGrayRoots
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
IDMShellExt64.dll = Internet Download Manager
mfplat.dll = Microsoft Windows Media Foundation Platform ++++++++++++++++++++++++++++++++++++++++++++++ bp-fd124e09-5af7-4130-a03e-336230201018 Signature: js::GCMarker::processMarkStackTop
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager
Attention Sumo's there are 15 related bug reports
Make sure all software is up to date.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Just a heads up to my earlier reply in which I said I'd had no crashes in 24 hours of Safe Mode. Went here just now and had two falls: https://beebom.com/best-bookmark-managers/