Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird update of 12/22/2020 lost all contact with my identy

  • 3 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de sfhowes

more options

Thunderbird auto-updated sometime on the 22nd of December to version 78. It now either loads to a screen that looks like it is the first-time set up screen or says that the Thunderbird profile is missing or inaccessible. I have been using Thunderbird for years and have lots of emails & accounts that are now lost. I tried some of the ideas to recover them but no luck. My default profile is about 2.11 gig. I hope that these is some way to recover this.

Thunderbird auto-updated sometime on the 22nd of December to version 78. It now either loads to a screen that looks like it is the first-time set up screen or says that the Thunderbird profile is missing or inaccessible. I have been using Thunderbird for years and have lots of emails & accounts that are now lost. I tried some of the ideas to recover them but no luck. My default profile is about 2.11 gig. I hope that these is some way to recover this.

Todas las respuestas (3)

more options
more options

I thought that this was going to fix my problem but it did not. The only other profile there had emails that ended in 2016. I switched back to the original profile and still Thunderbird thought that it was a new install.

more options

Open the broken profile folder and see if there are files named prefs-1.js, prefs-2.js, prefs-3.js...... By replacing the current, corrupted, prefs.js with one of the most recent prefs-N.js files, you might be able to restore normal operations.

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared#Corrupt_or_empty_prefs.js

As a fallback, you can always create a new profile, add the accounts, and transfer mail, address books etc. from the old profile to the new.