Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox will load but it's "dead".

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de rodojen

rodojen
rodojen
more options

OK, apparently Firefox updated today- Feb 2, 2021 and it said to restart Firefox for the changes to take effect. I did that and Firefox loads, but it does nothing. When I hit "Home" it tries to work but it's apparently not accessing the internet. I can't access options either. I didn't uninstall because I don't want to lose any current settings, bookmarks, history, etc. I use Windows 10 on my laptop.

I did and automatic restart-- same result. I did a total shut down and restart-- same.

I checked with McAfee firewall and Firefox has access. No note comes up regarding any issue when I load Firefox. 

I'm using Brave to write this, and there's no problem with internet access, obviously.

So, which files or folders do I need to back-up so I can reinstall with bookmarks and history intact?

OK, apparently Firefox updated today- Feb 2, 2021 and it said to restart Firefox for the changes to take effect. I did that and Firefox loads, but it does nothing. When I hit "Home" it tries to work but it's apparently not accessing the internet. I can't access options either. I didn't uninstall because I don't want to lose any current settings, bookmarks, history, etc. I use Windows 10 on my laptop. I did and automatic restart-- same result. I did a total shut down and restart-- same. I checked with McAfee firewall and Firefox has access. No note comes up regarding any issue when I load Firefox. I'm using Brave to write this, and there's no problem with internet access, obviously. So, which files or folders do I need to back-up so I can reinstall with bookmarks and history intact?

Solución elegida

Never mind :-D I figured it out.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (1)

rodojen
rodojen Autor de la pregunta
more options

Solución elegida

Never mind :-D I figured it out.