Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Can't log on to password protected sites after last update

  • 1 respuesta
  • 1 tiene este problema
  • 3 visitas
  • Última respuesta de cor-el

jr7of8
jr7of8
more options

Hi,

A few weeks ago I helped a tech phobic friend update Firefox on her Mac and IPad. Since then she is unable to access password protected sites (like bank and financial co) using Firefox --- on either device.

I spent the last 3 hours trying to figure out what's wrong.

For example, on her laptop, with Firefox, the user name and password is automatically filled-in for a Zoom-like site, but hitting "submit" results in an error message rejecting user name or password. Doing the exact same thing using Safari or Chrome works. This wasn't the case prior to the update.

On the IPad there are two issues. The IPad is set up for touch ID. I tried going to home log-on page for a financial company. Normally once you start to type in user name, a box would pop up asking for touch print. This no longer happens with Firefox - no prompt for touch ID. Switch to Safari and it all works. Trying to enter site by typing in user name and password doesn't work either. Hitting the log-on button does nothing. Sometimes the button stays red or turns to gray but the page doesn't change. Doing the exact same thing using Safari or the company's app works perfectly.

I tried syncing the devices, making sure password and touch ID are enabled, using Firefox 85.0.2.

Anybody have any ideas of what's wrong or how I can fix this?

Many thanks, JR

Hi, A few weeks ago I helped a tech phobic friend update Firefox on her Mac and IPad. Since then she is unable to access password protected sites (like bank and financial co) using Firefox --- on either device. I spent the last 3 hours trying to figure out what's wrong. For example, on her laptop, with Firefox, the user name and password is automatically filled-in for a Zoom-like site, but hitting "submit" results in an error message rejecting user name or password. Doing the exact same thing using Safari or Chrome works. This wasn't the case prior to the update. On the IPad there are two issues. The IPad is set up for touch ID. I tried going to home log-on page for a financial company. Normally once you start to type in user name, a box would pop up asking for touch print. This no longer happens with Firefox - no prompt for touch ID. Switch to Safari and it all works. Trying to enter site by typing in user name and password doesn't work either. Hitting the log-on button does nothing. Sometimes the button stays red or turns to gray but the page doesn't change. Doing the exact same thing using Safari or the company's app works perfectly. I tried syncing the devices, making sure password and touch ID are enabled, using Firefox 85.0.2. Anybody have any ideas of what's wrong or how I can fix this? Many thanks, JR

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Hi

For the login problem you can try to clear the cache and cookies for affected websites.

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

For the issues with the iPad it is better to ask this at the iOS forum. See the blue "Ask the Community" button