Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Access denied on websites

  • 1 respuesta
  • 1 tiene este problema
  • 6 visitas
  • Última respuesta de Lukaz Lim

more options

I get the following message accessing the website : https:??ww.tui.nl : Access Denied You don't have permission to access "http://www.tui.nl/" on this server.

Reference #18.9eb93554.1619976810.c9275a7

Can you please inform me how to cope with this?

I get the following message accessing the website : https:??ww.tui.nl : Access Denied You don't have permission to access "http://www.tui.nl/" on this server. Reference #18.9eb93554.1619976810.c9275a7 Can you please inform me how to cope with this?

Todas las respuestas (1)

more options

Hi,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Tap on the triple dot icon to the right side of the address bar 2. Tap 'Settings' 3. Scroll down and tap 'Delete browsing data' 4. Only check 'Cookies' and 'Cached images and files' as selected 5. Tap on 'Delete browsing data' and confirm

Please let us know if it helps!

I was able to visit the website without issues but if the problem persists, it is most likely an issue with the website's servers.