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Letter A and "Mail Services" in my emails

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de cor-el

curious2016
curious2016
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I use Firefox search engine.

I am a Rogers/Yahoo mail.

I have not signed up for Thunderbird because Rogers says they do not "support" it and will not provide any help for any third-party email problems.

Lately, when I compose an email or receive an email in my Rogers email, they contain the letter "A" in a circle with a dark brown "brick" appearing background, directly in front of my email address, and that is accompanied by the words "Mail Service." This started only recently.

Rogers said they have never seen this and asked what search engine I am using. I told them Firefox. They suggested I try testing with a different search engine, so I used MS Edge, and I did NOT get the "A" or the "Mail Service" words.

Why is this now happening when I log onto my Rogers account using Firefox search engine?

Thank you.

Steve

I use Firefox search engine. I am a Rogers/Yahoo mail. I have not signed up for Thunderbird because Rogers says they do not "support" it and will not provide any help for any third-party email problems. Lately, when I compose an email or receive an email in my Rogers email, they contain the letter "A" in a circle with a dark brown "brick" appearing background, directly in front of my email address, and that is accompanied by the words "Mail Service." This started only recently. Rogers said they have never seen this and asked what search engine I am using. I told them Firefox. They suggested I try testing with a different search engine, so I used MS Edge, and I did NOT get the "A" or the "Mail Service" words. Why is this now happening when I log onto my Rogers account using Firefox search engine? Thank you. Steve

Todas las respuestas (1)

cor-el
cor-el
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  • Top 10 Contributor
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How do you access this email as it sounds like this is a feature of the internet interface of your email service ?

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window