Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Downolad Files

  • 1 respuesta
  • 1 tiene este problema
  • 3 visitas
  • Última respuesta de Chris Ilias

more options

Hi I have a problem with Firefox (102.0) downloading / saving files to Macbook (OsMonterey). The files are saved in strange machines with the ending part. Ex: video.mp4.part The files cannot be opened. Has anyone had a similar problem and can I ask for support?

Hi I have a problem with Firefox (102.0) downloading / saving files to Macbook (OsMonterey). The files are saved in strange machines with the ending part. Ex: video.mp4.part The files cannot be opened. Has anyone had a similar problem and can I ask for support?
Capturas de pantalla adjuntas

Todas las respuestas (1)

more options

Hi diletanti, A .part file is there when the file is partially downloaded or the download has stopped, allowing you to resume the download at a future time.

If you see these files, open the download manager and check if the file is still downloading. - If it is, wait for the download to complete. - If it isn't, try the solutions in the following article and see if any of them help: What to do if you can't download or save files