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Frequent crashes

  • 2 respuestas
  • 0 tienen este problema
  • 1 visita
  • Última respuesta de jdyerxa

jdyerxa
jdyerxa
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My Firefox has just started crashing frequently. 2012 MacBook Pro, Mojave 10.14.6

Here is the latest submitted crash. I have followed all the steps in the Help document. Systam is up to date, so is Firefox Crash still happens in "Troubleshoot" mode.

My Firefox has just started crashing frequently. 2012 MacBook Pro, Mojave 10.14.6 Here is the latest submitted crash. I have followed all the steps in the Help document. Systam is up to date, so is Firefox Crash still happens in "Troubleshoot" mode.

Todas las respuestas (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

jdyerxa
jdyerxa Autor de la pregunta
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Thank you for the reply

Hear are the five most recent crash reports:

bp-6aaf85a6-9c88-4e6d-a3ee-aa18b0230316 17/3/23, 8:37 AM View bp-5eafda43-50b5-4dfb-a430-7a5bc0230316 17/3/23, 8:37 AM View bp-18272109-c212-4e3e-95ed-c7b230230316 17/3/23, 8:37 AM View bp-2e45133a-ddda-4378-9764-cfeee0230316 17/3/23, 8:37 AM View bp-903e4b9f-6bad-466a-905a-75d1d0230316 17/3/23, 8:37 AM


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