Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Fifefox does not save a new payment method, clicking on save does nothing

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de Mike S

more options

Hi, it seems that my Firefox browser does not want to save a new payment method. I'm trying to access "Settings -> Privacy & Security -> Autofill" and then click on "Saved payment methods", which opens a dialog with the existing payment methods and options to remove/add/edit. I'm clicking on Add, filling-in the card details and then clicking Save, nothing happens....

I previously had a working saved payment method, but it stopped working (I think more than 6 months ago). I tried to re-enable the credit cards by setting the following configs on about:config page:

- extensions.formautofill.creditCards.available: true
- extensions.formautofill.creditCards.supportedCountries: '...,RO' -> (I was adding my country to the existing list)

After the browser restart with those new settings when I'm on a payment page, clicking on a credit card field will show the saved credit card but if I click on it, it will not fill the details. And also trying to save a new card, manually as described previously in this message, or by the automatically prompt to save a new card after a successful payment was done. Both methods failed on me but with no error (I cannot see the saved payment on the list).

I tried removing the existing saved card, it worked removing it, but the add is still not working.

I also tried restarting in save mode, launching Firefox in a separate profile and added my country on the creditCards config for supportedCountries to show the "Saved payment methods" button on new profile, and it did not change anything.

I'm thinking there is a missing permission somewhere on the disk but I don't know where is the payment data stored on disk.

I would really appreciate any help on this.

PS: Check the attached pic to see the payment add and clicking the save button does nothing (also there are no validation errors). And the other: FF version, OS, troubleshooting info.

Hi, it seems that my Firefox browser does not want to save a new payment method. I'm trying to access "Settings -> Privacy & Security -> Autofill" and then click on "Saved payment methods", which opens a dialog with the existing payment methods and options to remove/add/edit. I'm clicking on Add, filling-in the card details and then clicking Save, nothing happens.... I previously had a working saved payment method, but it stopped working (I think more than 6 months ago). I tried to re-enable the credit cards by setting the following configs on about:config page: - extensions.formautofill.creditCards.available: true - extensions.formautofill.creditCards.supportedCountries: '...,RO' -> (I was adding my country to the existing list) After the browser restart with those new settings when I'm on a payment page, clicking on a credit card field will show the saved credit card but if I click on it, it will not fill the details. And also trying to save a new card, manually as described previously in this message, or by the automatically prompt to save a new card after a successful payment was done. Both methods failed on me but with no error (I cannot see the saved payment on the list). I tried removing the existing saved card, it worked removing it, but the add is still not working. I also tried restarting in save mode, launching Firefox in a separate profile and added my country on the creditCards config for supportedCountries to show the "Saved payment methods" button on new profile, and it did not change anything. I'm thinking there is a missing permission somewhere on the disk but I don't know where is the payment data stored on disk. I would really appreciate any help on this. PS: Check the attached pic to see the payment add and clicking the save button does nothing (also there are no validation errors). And the other: FF version, OS, troubleshooting info.
Capturas de pantalla adjuntas

Solución elegida

I found this article: https://www.codejam.info/2022/05/firefox-credit-card-autofill-not-working-on-linux.html

and after installing gnome-keyring and restarting, now the payments are saved correctly. :)

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

more options

Hmm.. new updates:

I was checking the browser console and I saw this message on save:

NS_ERROR_ABORT: User canceled OS unlock entry

   encrypt resource://gre/modules/OSKeyStore.sys.mjs:320

editDialog.js:230:15

___ I'm running Firefox 126 (non-Snap install) on Ubuntu 22.04

Modificadas por Mike S el

Helpful?

more options

Solución elegida

I found this article: https://www.codejam.info/2022/05/firefox-credit-card-autofill-not-working-on-linux.html

and after installing gnome-keyring and restarting, now the payments are saved correctly. :)

Helpful?

Haz una pregunta

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.