Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

128.2.2esr Seems to break everything. Cannot receive or send messages. SOLVED in 128.2.3

  • 29 respuestas
  • 14 tienen este problema
  • Última respuesta de soistheman

more options

I just upgraded to 128.2.2esr and cannot receive or send messages after the update. I have restarted the computer and tried again - still nothing. I'm unable to use a tool that is critical for my daily needs.

Trying to send just says "Connected" or "Sending" but never completes. Worked fine before the update which was just in the past hour or so.

Same issues with downloading new email or sending email for all accounts. :(

Anyone else having problems? Ideas?

Thank you!

I just upgraded to 128.2.2esr and cannot receive or send messages after the update. I have restarted the computer and tried again - still nothing. I'm unable to use a tool that is critical for my daily needs. Trying to send just says "Connected" or "Sending" but never completes. Worked fine before the update which was just in the past hour or so. Same issues with downloading new email or sending email for all accounts. :( Anyone else having problems? Ideas? Thank you!

Modificadas por Wayne Mery el

Solución elegida

I bit the bullet and upgraded to 128.2.3esr. Things seem to be functioning as expected.

Fingers crossed. Whew.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (9)

more options

I failed to mention, before shipping in the release, the patch was tested by about a dozen users who had experienced the problem.

Helpful?

more options

Solución elegida

I bit the bullet and upgraded to 128.2.3esr. Things seem to be functioning as expected.

Fingers crossed. Whew.

Helpful?

more options

Believe me, I am also relieved.

Helpful?

more options

I see 128.2.3esr is available today. I installed it – nothing has changed. I still can't send.

I tried installing 115.15.0 on my Win 7 desktop. That sends a test message just fine. I already received it on 128.2.3esr on Win 10, but Win 7 is now busily engaged in syncing my account structure.

Helpful?

more options

Update: Wayne Mery suggested checking the error log. In it I found several add-on WARNings. I didn't know if it was significant, so I disabled all my add-ons – and found I could then send.

I re-enabled them one at a time until Send again failed (by doing nothing, as before). The culprit was "Copy sent to current (disabled)". Despite the "(disabled)" it was, in fact, enabled. I disabled it and now I can send.

I would never have discovered this on my own, so I thank everyone (primarily Wayne) who started me down the right path. I post it here in case it is useful to help others avoid such obscurities in future releases.

Oh, and I was wrong about 115.15.0 on Win 7. It is busy doing nothing, and I will now uninstall it.

Helpful?

more options

annlarry said

Update: Wayne Mery suggested checking the error log. In it I found several add-on WARNings. I didn't know if it was significant, so I disabled all my add-ons – and found I could then send.

Ann, thanks for the update. I have posted it in your original topic at https://support.mozilla.org/en-US/questions/1464337 and reopened it in case you have further comments on your issue.

Helpful?

more options

This is all good news, guys; thanks much. Does this mean that if I now go to the Help tab, it will want to download this .3esr version, skipping the funky one automatically and completely?

Helpful?

more options

I have access to the release tools which control what is offered. I can assure you 128.2.2 is not offered.

Helpful?

more options

With 128.2.3 everything went back to normal. All the email account I have now able to send and receive mails.

Helpful?

  1. 1
  2. 2
Haz una pregunta

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.