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Thunderbird crash at start

  • 4 respuestas
  • 0 tienen este problema
  • 6 visitas
  • Última respuesta de sfhowes

Hugo Ferreira
Hugo Ferreira
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My Thunderbird crashes at start-up. Can not open it or do anything is always crashing.

Any suggestion to solve this:

Crash report: AdapterDeviceID: 0x4626 AdapterDriverVersion: 32.0.101.5763 AdapterSubsysID: 896d103c AdapterVendorID: 0x8086 Add-ons: %7Ba300a000-5e21-4ee0-a115-9ec8f4eaa92b%7D:0.6.0,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:128.0.0,%7BC8534C26-F59A-11DA-9804-B622A1EF5492%7D:12.0,exquilla%40mesquilla.com:128.1,pt-PT%40dictionaries.addons.mozilla.org:18.4.18.2.1webext,owl%40beonex.com:1.3.3,marcoagpinto%40mail.telepac.pt:3.3.6,%40unitedstatesenglishdictionary:115.0,fr-dicollecte%40dictionaries.addons.mozilla.org:6.3.1webext,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3,amazon%40search.mozilla.org:1.1,priberam%40search.mozilla.org:1.2 AvailablePageFile: 26040668160 AvailablePhysicalMemory: 20983193600 AvailableVirtualMemory: 138521686593536 BackgroundTaskMode: 0 BuildID: 20241105224936 CPUMicrocodeVersion: 0x434 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1730976712 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1730976325 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Intel Corporation":["igc1464.dll","igdgmm64.dll","IntelControlLib.dll","igd10um64xe.DLL","igc64.dll","igd10iumd64.dll"],"Microsoft Corporation":["MAPIR.DLL","OLMAPI32.DLL","C2R64.dll","AppvIsvSubsystems64.dll","JitV.dll","OutlookServicing.dll","MSMAPI32.DLL"],"Microsoft Windows":["nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","ondemandconnroutehelper.dll","Windows.Globalization.dll","Bcp47Langs.dll","Windows.StateRepositoryPS.dll","AudioSes.dll","mapi32.dll","ktmw32.dll","comctl32.dll","webio.dll","httpapi.dll","webservices.dll","explorerframe.dll","dataexchange.dll","davclnt.dll","Windows.UI.Immersive.dll","directmanipulation.dll","twinapi.dll","Windows.UI.dll","usp10.dll","textinputframework.dll","wscapi.dll","dbgcore.dll","cryptui.dll","GdiPlus.dll","MMDevAPI.dll","msxml6.dll","CoreUIComponents.dll","OneCoreUAPCommonProxyStub.dll","wsock32.dll","iertutil.dll","srvcli.dll","urlmon.dll","msi.dll","directxdatabasehelper.dll","d3d11.dll","d2d1.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","npmproxy.dll","apphelp.dll","wininet.dll","FWPUCLNT.DLL","dbghelp.dll","wshbth.dll","winmm.dll","rasadhlp.dll","wevtapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","version.dll","mscms.dll","winhttp.dll","netprofm.dll","propsys.dll","twinapi.appcore.dll","uxtheme.dll","winnsi.dll","DXCore.dll","dxgi.dll","dwmapi.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","wtsapi32.dll","secur32.dll","schannel.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","winsta.dll","umpdc.dll","powrprof.dll","CRYPTBASE.DLL","msasn1.dll","devobj.dll","cfgmgr32.dll","profapi.dll","wintrust.dll","gdi32full.dll","win32u.dll","KERNELBASE.dll","crypt32.dll","msvcp_win.dll","bcrypt.dll","ucrtbase.dll","bcryptPrimitives.dll","kernel32.dll","clbcatq.dll","imm32.dll","combase.dll","psapi.dll","shell32.dll","msctf.dll","user32.dll","imagehlp.dll","normaliz.dll","sechost.dll","msvcrt.dll","nsi.dll","advapi32.dll","shlwapi.dll","SHCore.dll","ws2_32.dll","setupapi.dll","oleaut32.dll","rpcrt4.dll","ole32.dll","gdi32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["MSVCP140_ATOMIC_WAIT.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","gkcodecs.dll","nss3.dll","freebl3.dll","nssckbi.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 13 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1730976703 SubmittedFrom: Client SystemMemoryUsePercentage: 38 TelemetryClientId: 83dfd34d-b18c-4b44-ae3a-3cec5b71d72b TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20241105224936","version":"128.4.2","vendor":null,"displayVersion":"128.4.2esr","platformVersion":"128.4.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32400,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":4391},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Intel(R) UHD Graphics","vendorID":"0x8086","deviceID":"0x4626","subsysID":"896d103c","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"32.0.101.5763","driverDate":"7-8-2024","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3840,"screenHeight":2160,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["ESET Security"],"antispyware":null,"firewall":["ESET Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"pt-PT","intl":{"requestedLocales":["pt-PT"],"availableLocales":["pt-PT","en-US"],"appLocales":["pt-PT","en-US"],"systemLocales":["en-US","pt-PT"],"regionalPrefsLocales":["pt-PT"],"acceptLanguages":["pt-PT","pt","en","en-US"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"PT","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16162},"addons":{"activeAddons":{"pt-PT@dictionaries.addons.mozilla.org":{"version":"18.4.18.2.1webext","scope":1,"type":"dictionary","updateDay":18197,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Corretor ortográfico para Português de Portugal (pt-PT)","name":"European Portuguese Spellchecker","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18197,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"fr-dicollecte@dictionaries.addons.mozilla.org":{"version":"6.3.1webext","scope":1,"type":"dictionary","updateDay":19031,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Spelling dictionary for the French language.","name":"French spelling dictionary","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19031,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"@unitedstatesenglishdictionary":{"version":"115.0","scope":1,"type":"dictionary","updateDay":19635,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"English United States (en-US) Dictionary as shipped with Thunderbird 115 ESR and Firefox 115 ESR.","name":"English United States Dictionary","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19031,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}":{"version":"128.0.0","scope":1,"type":"extension","updateDay":19919,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Permite acesso bidirecional ao calendário Google","name":"Fornecedor do calendário Google","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17422,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"owl@beonex.com":{"version":"1.3.3","scope":1,"type":"extension","updateDay":19943,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Coruja conecta o Thunderbird aos servidores de e-mail Exchange.","name":"Coruja para Exchange","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18912,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"exquilla@mesquilla.com":{"version":"128.1","scope":1,"type":"extension","updateDay":19943,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Access to email and contacts using Microsoft Exchange Web Services","name":"ExQuilla for Exchange","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18060,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}":{"version":"0.6.0","scope":1,"type":"extension","updateDay":20010,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Search mail folders for duplicate messages and move or delete them","name":"Remove Duplicate Messages","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15064,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{C8534C26-F59A-11DA-9804-B622A1EF5492}":{"version":"12.0","scope":1,"type":"extension","updateDay":20010,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Associate an account or identity with a folder","name":"Folder Account","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":14818,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"marcoagpinto@mail.telepac.pt":{"version":"3.3.6","scope":1,"type":"dictionary","updateDay":20032,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"A fork of Mark Tyndall's add-on, based on David Bartlett's\nBritish Dictionary R1.19 for Firefox, Thu","name":"British English Dictionary (Marco Pinto)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19031,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Seguir a definição do sistema operativo para botões, menus e janelas.","name":"Tema do sistema — automático","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18912,"updateDay":18912},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetryServerURL: https://incoming-telemetry.thunderbird.net TelemetrySessionId: 5a8d372c-9e18-4c6e-8980-3d80a999db7d Throttleable: 1 TotalPageFile: 39074586624 TotalPhysicalMemory: 33974312960 TotalVirtualMemory: 140737488224256 UptimeTS: 98.58817 User32BeforeBlocklist: 1 Version: 128.4.2 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 

MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
Fornecedor de Serviços RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Fornecedor de Serviços RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Fornecedor de Serviços RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Fornecedor de Serviços RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: pt-PT Este relatório também contém informação técnica sobre o estado da aplicação falhou.

My Thunderbird crashes at start-up. Can not open it or do anything is always crashing. Any suggestion to solve this: '''Crash report:''' AdapterDeviceID: 0x4626 AdapterDriverVersion: 32.0.101.5763 AdapterSubsysID: 896d103c AdapterVendorID: 0x8086 Add-ons: %7Ba300a000-5e21-4ee0-a115-9ec8f4eaa92b%7D:0.6.0,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:128.0.0,%7BC8534C26-F59A-11DA-9804-B622A1EF5492%7D:12.0,exquilla%40mesquilla.com:128.1,pt-PT%40dictionaries.addons.mozilla.org:18.4.18.2.1webext,owl%40beonex.com:1.3.3,marcoagpinto%40mail.telepac.pt:3.3.6,%40unitedstatesenglishdictionary:115.0,fr-dicollecte%40dictionaries.addons.mozilla.org:6.3.1webext,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3,amazon%40search.mozilla.org:1.1,priberam%40search.mozilla.org:1.2 AvailablePageFile: 26040668160 AvailablePhysicalMemory: 20983193600 AvailableVirtualMemory: 138521686593536 BackgroundTaskMode: 0 BuildID: 20241105224936 CPUMicrocodeVersion: 0x434 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1730976712 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1730976325 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Intel Corporation":["igc1464.dll","igdgmm64.dll","IntelControlLib.dll","igd10um64xe.DLL","igc64.dll","igd10iumd64.dll"],"Microsoft Corporation":["MAPIR.DLL","OLMAPI32.DLL","C2R64.dll","AppvIsvSubsystems64.dll","JitV.dll","OutlookServicing.dll","MSMAPI32.DLL"],"Microsoft Windows":["nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","ondemandconnroutehelper.dll","Windows.Globalization.dll","Bcp47Langs.dll","Windows.StateRepositoryPS.dll","AudioSes.dll","mapi32.dll","ktmw32.dll","comctl32.dll","webio.dll","httpapi.dll","webservices.dll","explorerframe.dll","dataexchange.dll","davclnt.dll","Windows.UI.Immersive.dll","directmanipulation.dll","twinapi.dll","Windows.UI.dll","usp10.dll","textinputframework.dll","wscapi.dll","dbgcore.dll","cryptui.dll","GdiPlus.dll","MMDevAPI.dll","msxml6.dll","CoreUIComponents.dll","OneCoreUAPCommonProxyStub.dll","wsock32.dll","iertutil.dll","srvcli.dll","urlmon.dll","msi.dll","directxdatabasehelper.dll","d3d11.dll","d2d1.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","npmproxy.dll","apphelp.dll","wininet.dll","FWPUCLNT.DLL","dbghelp.dll","wshbth.dll","winmm.dll","rasadhlp.dll","wevtapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","version.dll","mscms.dll","winhttp.dll","netprofm.dll","propsys.dll","twinapi.appcore.dll","uxtheme.dll","winnsi.dll","DXCore.dll","dxgi.dll","dwmapi.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","wtsapi32.dll","secur32.dll","schannel.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","winsta.dll","umpdc.dll","powrprof.dll","CRYPTBASE.DLL","msasn1.dll","devobj.dll","cfgmgr32.dll","profapi.dll","wintrust.dll","gdi32full.dll","win32u.dll","KERNELBASE.dll","crypt32.dll","msvcp_win.dll","bcrypt.dll","ucrtbase.dll","bcryptPrimitives.dll","kernel32.dll","clbcatq.dll","imm32.dll","combase.dll","psapi.dll","shell32.dll","msctf.dll","user32.dll","imagehlp.dll","normaliz.dll","sechost.dll","msvcrt.dll","nsi.dll","advapi32.dll","shlwapi.dll","SHCore.dll","ws2_32.dll","setupapi.dll","oleaut32.dll","rpcrt4.dll","ole32.dll","gdi32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["MSVCP140_ATOMIC_WAIT.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","gkcodecs.dll","nss3.dll","freebl3.dll","nssckbi.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 13 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1730976703 SubmittedFrom: Client SystemMemoryUsePercentage: 38 TelemetryClientId: 83dfd34d-b18c-4b44-ae3a-3cec5b71d72b TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20241105224936","version":"128.4.2","vendor":null,"displayVersion":"128.4.2esr","platformVersion":"128.4.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32400,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":4391},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Intel(R) 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Todas las respuestas (4)

sfhowes
sfhowes
  • Top 10 Contributor
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Post a crash ID. They are strings beginning with bp-...

https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

In the meantime, run Windows in safe mode and test TB performance. Still crashing in Windows safe mode, try TB safe mode (hold Shift when launching TB).

Helpful?

Hugo Ferreira
Hugo Ferreira Autor de la pregunta
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I can not open Thunderbird - therefore, I can not access the crash report.

And I posted what the thunderbird email report is sending.

I started Thunderbird in safe mode and removed add-ons and other things, but it is still crashing!!!

I've reinstalled it and copied the old profile folder - and it continues to crash!!!

Helpful?

Hugo Ferreira
Hugo Ferreira Autor de la pregunta
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crash.submission.1 1730905765 a9818a1b-86f3-43f3-ba43-8bf862132ebc true bp-9fd0a4e5-86eb-4fb6-ab1d-8ffe80241106

Helpful?

sfhowes
sfhowes
  • Top 10 Contributor
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It looks like this is fixed in 128esr and should appear soon in the next point release:

https://bugzilla.mozilla.org/show_bug.cgi?id=1924623

Helpful?

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