Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox

  • 1 respuesta
  • 0 tienen este problema
  • 7 visitas
  • Última respuesta de Morbus

more options

I have to restart my computer every time I want to use internet. This happened since I upgraded to FF 3.6.4. How can I downgrade to the previous version?

== Started after I updgraded to FF 3.6.4

I have to restart my computer every time I want to use internet. This happened since I upgraded to FF 3.6.4. How can I downgrade to the previous version? == Started after I updgraded to FF 3.6.4

Todas las respuestas (1)

more options

Hello.

Please see this support article:

http://support.mozilla.com/en-US/kb/Firefox+hangs

In any case, it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.