Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox has been installed by a cold caller, this has cost me £37.45p, have I been conned, if so what can I do?

  • 1 respuesta
  • 1 tiene este problema
  • 13 visitas
  • Última respuesta de TonyE

gerryg
gerryg
more options

Last week out of the blue an alledged IT technician rang me stating that my laptop was generating many "errors & warning when I use the internet, he stated that he would install firefox remotely which would prevent these errors & warnings. He asked me to pay £37.45p to enable this software to be installed, I paid by debit card. Have I been conned, if so what can I do to protect myself.

Last week out of the blue an alledged IT technician rang me stating that my laptop was generating many "errors & warning when I use the internet, he stated that he would install firefox remotely which would prevent these errors & warnings. He asked me to pay £37.45p to enable this software to be installed, I paid by debit card. Have I been conned, if so what can I do to protect myself.

Todas las respuestas (1)

TonyE
TonyE
  • Moderator
more options

You have almost certainly been conned, they may have installed malicious software possibly with the intent of stealing your passwords. Run a full anti-virus scan, and in addition download and run some malware scanners such as: