Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Websites including addons.mozilla.org think I am using an incompatible browser.

  • 3 respuestas
  • 12 tienen este problema
  • 1 visita
  • Última respuesta de the-edmeister

more options

Hi,

When trying to download addons from Mozilla's website, it says:

"To install this add-on and thousands more, get Firefox, a free and open web browser from Mozilla."

However, I am using Firefox 3.6.13. This occurs on other websites too, such as I can't use Google Docs because it says I don't have a compatible browser. So in summary, websites don't think I am using Firefox. Thank you for helping :).

Hi, When trying to download addons from Mozilla's website, it says: "To install this add-on and thousands more, get Firefox, a free and open web browser from Mozilla." However, I ''am'' using Firefox 3.6.13. This occurs on other websites too, such as I can't use Google Docs because it says I don't have a compatible browser. So in summary, websites don't think I am using Firefox. Thank you for helping :).

Solución elegida

Yup, something you installed has butchered your UserAgent.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 BRI/1 Firefoxver:2.00158 978908803 ( .NET CLR 3.5.30729)

See this support article:
https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser
See the Reset your user agent paragraph for how to fix it.

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (3)

more options

Solución elegida

Yup, something you installed has butchered your UserAgent.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 BRI/1 Firefoxver:2.00158 978908803 ( .NET CLR 3.5.30729)

See this support article:
https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser
See the Reset your user agent paragraph for how to fix it.

more options

Thank you very much :). Sorry for not seeing this in the FAQs in the first place.

more options

No problem.