Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 4 (& 4.0.1) has consistently crashed every day since I installed it ONLY when I am visiting The Guardian's website. Any ideas please?

  • 7 respuestas
  • 82 tienen este problema
  • 1 visita
  • Última respuesta de ted

more options

Firefox 4 (and 4.0.1) has crashed every day since installation ONLY when I am visiting The Guardian's website. I usually have 15+ tabs open but the browser remains steady with every other web page... thoughts please.

Firefox 4 (and 4.0.1) has crashed every day since installation ONLY when I am visiting The Guardian's website. I usually have 15+ tabs open but the browser remains steady with every other web page... thoughts please.

Todas las respuestas (7)

more options

Do you have any crash report IDs, they may help somebody identify the cause of the crashes. For details of how to find the crash report IDs see Troubleshoot Firefox crashes (closing or quitting unexpectedly).

more options

sorry tony, neg, it happens 2-6 times a day and i do send the crash reports to firefox... i assumed it was an issue with the at time new FF. ill log the next one - tks

more options

If you type about:crashes into the location bar and press enter it will list the submitted crash reports. If you copy and paste some of the recent report IDs it should hopefully help to identify the cause.

more options
more options

one thought... might it be the typically 20+ tabs i have open?

more options

I checked the crash reports but could not establish the cause of the crashes. The number of tabs open is unlikely to have an impact upon this.

One of the associated bug reports indicates that it may be related to extensions. Try the procedure in the following link to start Firefox in safe mode and see if it still crashes. If it does not crash in safe mode it indicates that an extension may be causing this.

https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

more options

many tks tony, ill give it a whirl. must say its been stable since i posted yesterday (typically!) but fingers X. and once again, tks for yr input.