We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Sites that use javascript code to initiate a download fail in FF but work in IE.

  • 6 respuestas
  • 15 tienen este problema
  • 40 visitas
  • Última respuesta de Xircal

Allen Clark
Allen Clark
more options

All the financial websites I use (TD Ameritrade, SunTrust bank, AmEx, etc.) allow me to download monthly statements in pdf. These used to be direct links to a pdf file, which could either be downloaded or viewed directly in Firefox. Now they're javascripts that probably formulate the pdf file on the fly from records, then download. I get a garbage file on my desktop instead. In IE, the javascript triggers a query to view or download. In Firefox, I believe there is a flash of a window that pops up, then nothing. I've tried disabling AdBlocker and have the sites listed to allow pop-ups, so that's not it.

All the financial websites I use (TD Ameritrade, SunTrust bank, AmEx, etc.) allow me to download monthly statements in pdf. These used to be direct links to a pdf file, which could either be downloaded or viewed directly in Firefox. Now they're javascripts that probably formulate the pdf file on the fly from records, then download. I get a garbage file on my desktop instead. In IE, the javascript triggers a query to view or download. In Firefox, I believe there is a flash of a window that pops up, then nothing. I've tried disabling AdBlocker and have the sites listed to allow pop-ups, so that's not it.

Solución elegida

Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode. If it functions properly in that configuration, then one of your add-ons is the culprit.

See also: https://support.mozilla.com/en-US/questions/819362

Leer esta respuesta en su contexto 👍 3

Todas las respuestas (6)

Allen Clark
Allen Clark Autor de la pregunta
more options

Update - it turns out that the garbage file downloaded is actually the pdf file, but with an erroneous extension (.do, .aspx, others), so if I replace the extension with .pdf, I get a presentable file. As this is variously bad across multiple sites, it must be an error in either Firefox or Adobe add-on. Other ideas?

Xircal
Xircal
more options

Solución elegida

Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode. If it functions properly in that configuration, then one of your add-ons is the culprit.

See also: https://support.mozilla.com/en-US/questions/819362

Allen Clark
Allen Clark Autor de la pregunta
more options

Bingo. Still not clear why, but on using Safe Mode, I got a dialog box asking how to handle the file. Leaving the checkbox to apply that solution henceforth for that type of file now has it working correctly when running normally. Thank you.

Xircal
Xircal
more options

You're welcome.

condonmj
condonmj
more options

I have a similar problem. I cannot read or download PDF documents in Firefox 5 but could do so in 4. I use Java 6.0.26

I now have to use IE or Chrome which both work succesfully. Do you have a solution for me?

Thanks.

Modificadas por condonmj el

Xircal
Xircal
more options

@ condonmj, could you please start a new thread? This one is 2 months old and Firefox has been updated to version 5.0.1 in the meantime.

Click this link which will take you back to the forum list and then click the green "Ask a Question" button on the right: https://support.mozilla.com/en-US/questions

Please include the web address to the site where you get the problem.