Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to change scale size or go from portrait to landscape using print preview add-on, page goes blank and I have to close browser and restart Firefox to get a web page to come up.

  • 1 respuesta
  • 1 tiene este problema
  • 13 visitas
  • Última respuesta de the-edmeister

more options

I installed the Print Preview add-on to my toolbar. When I click on this icon to preview a page before printing, the scale is set at 30%. If I try to change the scale size or want to switch from portrait to landscape, my page goes blank and if I try to exit this screen and go to my home page or another web site, I keep getting the blank page. I have to close Firefox and restart it in order to get a web page to come up. I have one computer with 2 user accounts--my account and my husband's account. If I use the Print Preview in my husband's account, it works fine. Mine was working fine until a few days ago when this problem started.

I installed the Print Preview add-on to my toolbar. When I click on this icon to preview a page before printing, the scale is set at 30%. If I try to change the scale size or want to switch from portrait to landscape, my page goes blank and if I try to exit this screen and go to my home page or another web site, I keep getting the blank page. I have to close Firefox and restart it in order to get a web page to come up. I have one computer with 2 user accounts--my account and my husband's account. If I use the Print Preview in my husband's account, it works fine. Mine was working fine until a few days ago when this problem started.

Todas las respuestas (1)

more options

Maybe your problem is caused by that particular add-on?

I use the Print/Print Preview add-on and have never had that happen.
https://addons.mozilla.org/en-US/firefox/addon/printprint-preview/