Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My Online Banking is not working like it did previously. I have to answer all the secret questions everytime.

  • 2 respuestas
  • 19 tienen este problema
  • 18 visitas
  • Última respuesta de vieuxcrapeau

more options

When I go to my online banking account . The bank keeps asking for my secret answers to verify who i am. I asked the bank about this and they said my browser needs to be tweeked to allow for regular connection without going the extra step of the questions.

My other version of firefox had no problem with this.

When I go to my online banking account . The bank keeps asking for my secret answers to verify who i am. I asked the bank about this and they said my browser needs to be tweeked to allow for regular connection without going the extra step of the questions. My other version of firefox had no problem with this.

Todas las respuestas (2)

more options

Such details are stored in a cookie.

  • Create an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.

Make sure that you do not run Firefox in Private Browsing mode.

Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.


more options

Good Morning. Thank You for the correct answer to my problem.

An "exceptional cookie"was the way to go.

jrt7818 aka "vieuxcrapeau"

Enjoy the bouquet