Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Why do I get a message that says something is preventing firefox to update correctly when I have the latest version and it is up to date.

  • 1 respuesta
  • 1 tiene este problema
  • 5 visitas
  • Última respuesta de cor-el

goodchildroger9
goodchildroger9
more options

Every now and then I will come back to my computer and see a message saying that something is preventing Firefox from updating correctly, am I sure that I have got the latest version. Included in the message box is a link to www.firefox.com, when I click on the link I get a page with various downloads and a message saying that my Firefox is up to date.

Every now and then I will come back to my computer and see a message saying that something is preventing Firefox from updating correctly, am I sure that I have got the latest version. Included in the message box is a link to www.firefox.com, when I click on the link I get a page with various downloads and a message saying that my Firefox is up to date.

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by the presence of leftover files in the Firefox program folder (defaults\pref) like a file firefox.js that overrides the update URL with a wrong link.

Do a clean reinstall and be sure to remove the Firefox program folder to remove the file(s) that cause the problem.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

See: