Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox crashes on volusion store using Roboform

DNJ-Webmaster
DNJ-Webmaster
more options

Hello Support,

I have been having trouble using the log-in feature on one website. It is my ecommerce website admin area powered by Volusion. Everytime I try to log-in I receive a error message (see screenshot ) and Firefox Closes. I have never had this issue before. I installed earlier versions of firefox (back to 6.0.2) and the issue still is occuring.

I am not sure if this is a Mozilla issue or a Roboform issue or both. Roboform works perfectly in IE9. I am sending this same problem to Roboform to see if they may have a solution. Until then I will use IE9 to log-into my ecommerce store.

Firefox has sent several crash reports regarding this issue.

Thanks,

Marc

Hello Support, I have been having trouble using the log-in feature on one website. It is my ecommerce website admin area powered by Volusion. Everytime I try to log-in I receive a error message ([http://www.dnjmarketinggroup.com/firefox-crash.jpg see screenshot] ) and Firefox Closes. I have never had this issue before. I installed earlier versions of firefox (back to 6.0.2) and the issue still is occuring. I am not sure if this is a Mozilla issue or a Roboform issue or both. Roboform works perfectly in IE9. I am sending this same problem to Roboform to see if they may have a solution. Until then I will use IE9 to log-into my ecommerce store. Firefox has sent several crash reports regarding this issue. Thanks, Marc

Todas las respuestas (2)

the-edmeister
the-edmeister
  • Moderator
more options

Update to the latest Roboform v 7.6.2

http://www.roboform.com/support/news
Install Roboform Version 7.6.2 for Firefox 7+ compatibility.

Siber Systems, Inc.
Siber Systems, Inc.
more options

I would definitely try updating your RF version on our Web site. If that does not work please send a support ticket to our supporters at http://www.roboform.com/support.