Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 respuestas
  • 1 tiene este problema
  • 7 visitas
  • Última respuesta de twcinnh

more options

Clicked on a link in an email and firefox crashed. Reopened a new firefox session, and that crashes. Firefox keeps crashing without attempting to open the email link.

Also crashes in safe mode.

Never had the problem before.

Tom C

Clicked on a link in an email and firefox crashed. Reopened a new firefox session, and that crashes. Firefox keeps crashing without attempting to open the email link. Also crashes in safe mode. Never had the problem before. Tom C

Solución elegida

That looks like a problem with Trusteer Rapport.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

more options

Solución elegida

That looks like a problem with Trusteer Rapport.

more options

That is what is seems to have been. I've opened an inquiry with Rappaports, the vendor of Trusteer. Removing trusteer has so far kept Firefox from crashing with addon ons working.

Tom C