Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

restoring sync after mobile reset

  • 1 respuesta
  • 1 tiene este problema
  • 12 visitas
  • Última respuesta de Ibai

more options

I had to reset mobile to factory default which deleted all installed apps. I tried to sync mobile by first removing existing device sync from pc now I get same info on mobile & pc

I had to reset mobile to factory default which deleted all installed apps. I tried to sync mobile by first removing existing device sync from pc now I get same info on mobile & pc

Todas las respuestas (1)

more options

I'm not sure if I understand the problem but this article should help you:

Use Sync to share your Firefox bookmarks, passwords and more with Firefox for mobile

If your computer is already set up you can start on the Part 2 but from what I read you had deactivated your computer so you should start in Part 1.

Let me know if it helps, and if not, some additional context will be good. Specifically, what do you see when you click on the Sync Tab in preferences?