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Firefox crashes when opening hotmail inbox

  • 3 respuestas
  • 9 tienen este problema
  • 3 visitas
  • Última respuesta de cor-el

MitchSmith
MitchSmith
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Hotmail worked fine last night. Now henever I open my hotmail inbox I see the inbox page for half a second until firefox crashes. Hotmail works fine in chrome. I first had this problem in nightly, so I uninstalled everything mozilla (including user settings/customizations) and tried installing it again. Hotmail still does not work. It is not a addon problem because it happens with all of them disabled too. It's sucks having to open a new browser to check my hotmail. Gmail woks fine.

I'm using firefox 14.0.1

Hotmail worked fine last night. Now henever I open my hotmail inbox I see the inbox page for half a second until firefox crashes. Hotmail works fine in chrome. I first had this problem in nightly, so I uninstalled everything mozilla (including user settings/customizations) and tried installing it again. Hotmail still does not work. It is not a addon problem because it happens with all of them disabled too. It's sucks having to open a new browser to check my hotmail. Gmail woks fine. I'm using firefox 14.0.1

Solución elegida

That is a problem with Java.

Are you using Java 8?

See Java Platform > Java SE 7U5 or Java 6U33 (Download JRE)

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user633449
user633449
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First, try to reset Firefox. Refresh Firefox - reset add-ons and settings. This simple step will eliminate many Firefox problems with only one click.

Also, can you kindly attach a Crash ID?

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

MitchSmith
MitchSmith Autor de la pregunta
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This was the only one there.

b2e004d0-e280-45e9-8c54-bb85f2120723

cor-el
cor-el
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Solución elegida

That is a problem with Java.

Are you using Java 8?

See Java Platform > Java SE 7U5 or Java 6U33 (Download JRE)

Modificadas por cor-el el