Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Netflix won't work on Firefox, but works on IE

  • 2 respuestas
  • 17 tienen este problema
  • 9 visitas
  • Última respuesta de Lowieee

fishnose
fishnose
more options

Today, while watching Netflix, a message popped up that said "Silverlight Instillation Program Error Code: 2014." The message says that in order to fix the problem, I need to uninstall and then reinstall Silverlight. I have done so multiple times, but Netflix still won't play. I tried to see if Netflix will play on IE, and it does, so I'm not really sure what my problem is.

I am running Firefox 15.0.1, Microsoft Silverlight 5 (5.1.10411.0), and Windows 7 (64-bit)

Today, while watching Netflix, a message popped up that said "Silverlight Instillation Program Error Code: 2014." The message says that in order to fix the problem, I need to uninstall and then reinstall Silverlight. I have done so multiple times, but Netflix still won't play. I tried to see if Netflix will play on IE, and it does, so I'm not really sure what my problem is. I am running Firefox 15.0.1, Microsoft Silverlight 5 (5.1.10411.0), and Windows 7 (64-bit)

Todas las respuestas (2)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Try http://blogs.msdn.com/b/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-silverlight-installation.aspx

Lowieee
Lowieee
more options

I had this problem too. Here's a sure fix for MAC users:

  1. Access your hard drive (double click the hard drive icon in finder)
  2. Find the silverlight plugin (navigate to your Internet Plug-Ins directory: /Library/Internet Plug-Ins/)
  3. Remove the silverlight plugin (drag any of the following into your trash bin: 
       * Silverlight.plugin 
       * WPFe.plugin
  1. Empty your trash bin
  2. Go to www.microsoft.com/getsilverlight/ using your Firefox browser.
  3. Download and install silverlight
  4. Restart Firefox

ALL FIXED! :) What a relief. This was driving me crazy.