Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot download PDF

  • 2 respuestas
  • 1 tiene este problema
  • 8 visitas
  • Última respuesta de gacybergran

more options

Suddenly I can no longer download or open a PDF attachment on my Yahoo email account which I access on Firefox. I have never had this problem before today. I can forward the email with its attachment to Apple Mail, and have no trouble accessing PDFs there.

Suddenly I can no longer download or open a PDF attachment on my Yahoo email account which I access on Firefox. I have never had this problem before today. I can forward the email with its attachment to Apple Mail, and have no trouble accessing PDFs there.

Solución elegida

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

more options

Solución elegida

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Thanks! I will keep this for future reference. It turns out the problem was with Yahoo Mail. A number of users had reported it. Their engineers have fixed it now.