Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot download ADOBE Flash. The error message is FAILED from Firefox. The other error message is "CANNOT CONFIGURE APPLICATION." Any suggestions?

  • 6 respuestas
  • 7 tienen este problema
  • 5 visitas
  • Última respuesta de JWStewart

more options

ADOBE 12.exe downloaded. FLASH will download but won't install. The error message is "CANNOT CONFIGURE APPLICATION."

ADOBE 12.exe downloaded. FLASH will download but won't install. The error message is "CANNOT CONFIGURE APPLICATION."

Solución elegida

hello, please try it with adobe's offline installers which are available at https://www.adobe.com/products/flashplayer/distribution3.html (for firefox choose the "Plugin-based browsers" package).

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (6)

more options

Exact error message indicates; "UNABLE to LOAD APPLICATION CONFIGURATION."

more options

Are you closing Firefox before trying to run the Adobe installer?

more options

I am closing the browser. The same message appears using IE as well.

more options

Solución elegida

hello, please try it with adobe's offline installers which are available at https://www.adobe.com/products/flashplayer/distribution3.html (for firefox choose the "Plugin-based browsers" package).

more options

You can try to run the Flash installer as Administrator.

Latest Flash player versions here:

more options

I downloaded the versions you guys suggested off-line and all seems normal, if that is possible on the internet. I did notice the PLUG-IN was missing during the time I was trying to remedy the problem and now the PLUG-in is visible and activated to load on start up of the browser.

I really appreciate you guys sharing the information and taking time out to respond.

Have a nice weekend. Best Regards, Jim Stewart Pensacola, Fla.