Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:


If Firefox is not running, you can start Firefox in Safe Mode as follows:

• On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
• On Mac: Hold the option key while starting Firefox.
• On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
  (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

I produced some steps that got FireFox to crash again at Google Maps. This had a different error, below.

https://crash-stats.mozilla.com/report/index/20963f7a-2973-478f-a85c-8bec82140326

Looking at this one, it said that it was fixed by a known bug:

https://bugzilla.mozilla.org/show_bug.cgi?id=943511

That bug says that it is resolved in version 29. I was running version 27. I manually checked for updates (for some reason it did not prompt me?), downloaded and installed version 28. Version 29 is not available. Version 28 crashed at Google Maps as well, though it took a little longer. Version 28's crash is available here:

https://crash-stats.mozilla.com/report/index/79ded35b-301d-4129-8ff6-c73352140326

Completely different error.

I could not get it to crash in safe mode. It slowed down to a snails pace, like it often does right before it crashes, but it stayed up. I rebooted to full mode, updated some plugins and disabled others. Restarted, and went back into Google Maps. It did a lot better than it did earlier in the day, but it did eventually crash. The error is below.

https://crash-stats.mozilla.com/report/index/57a88a26-ae9d-4508-9d33-ae6bd2140326

Yet another crash, but all of these happen when I go to Google Maps. I'd love to get support, but I don't think I'll be spending any more hours on this. I'll either stop using Google Maps or stop using Firefox if this doesn't go away very soon.

You can file a bug about this issue

• https://bugzilla.mozilla.org/enter_bug.cgi