Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to remove Mozilla from off my other files so I can open them?

more options

Mozilla image is placed on all of the ext. to all my files and programs ( even in the sub-folders ). Every time I try to open a program the internet comes up. This is happening on my user account,and I have to work on my guest user account to use my computer.I'm concerned that it might find it's way to my guest account.Anyone with an answer out there? I'm using Windows Vista Ultimate and can't reuse the operation disk because it would remove ALL my files and programs from my computer. I thought it might be a virus, but I have Norton 360 and I've used it for as many years as I've had my computer. HELP!!!!!!!!!!!!!!!!!!!

Email removed by moderator to protect privacy

Mozilla image is placed on all of the ext. to all my files and programs ( even in the sub-folders ). Every time I try to open a program the internet comes up. This is happening on my user account,and I have to work on my guest user account to use my computer.I'm concerned that it might find it's way to my guest account.Anyone with an answer out there? I'm using Windows Vista Ultimate and can't reuse the operation disk because it would remove ALL my files and programs from my computer. I thought it might be a virus, but I have Norton 360 and I've used it for as many years as I've had my computer. HELP!!!!!!!!!!!!!!!!!!! '''Email removed by moderator to protect privacy'''

Modificadas por NoahSUMO el

Todas las respuestas (3)

more options

If the Guest account works, then the simplest thing to do is to create a new Windows account.

On the new Windows account, you would start over with a fresh Firefox profile that doesn't contain any of your data like bookmarks and passwords. You can restore data by copying files from the other account's old profile while Firefox is closed.

Have you used any "registry cleaner" type program recently? If so, refrain from doing that in the future.

more options

I can't do it that way, because I would lose everything.The Mozilla emblem is on every ext. that boots the program or file all the way into the sub-folders.

more options

The only other option I see is to set your file associations.