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Firefox freezes up on Facebook. Google Chrome does not. Why?

Amtsberg
Amtsberg
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When I log on to Facebook it freezes and i cannot scroll up or down. This does not happen on Google Chrome

When I log on to Facebook it freezes and i cannot scroll up or down. This does not happen on Google Chrome

Todas las respuestas (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Is this on your Windows 7 system? It sounds a little bit similar to this question which started the other day: Page lockup when scrolling (unsolved).

In case you haven't tried these standard troubleshooting steps:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Flash and other plugins still run)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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The Facebook news feed usually includes some videos. In case those are causing issues, you could temporarily set Flash to Click-to-Play ("Ask to Activate"). This will delay Flash from starting on a page until you approve it.

To set "Ask to Activate", open the Add-ons page using either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Plugins. Look for "Shockwave Flash" and change "Always Activate" to "Ask to Activate".

When you visit a site that wants to use the Flash, you should see a notification icon in the address bar and one of the following: a link in a black rectangle in the page or an infobar sliding down between the toolbar area and the page.

Not sure whether that will help.