unable to connect to the update server
Every time a new update occurs, I click on the button to update to the latest version. However, nothing ever happens. I have to manually install the new update, remember which is the older version of Firefox and delete it, then add the new version to my dock. I have to do this each and every time and it's crazy. Is there a fix for this?
I am using a MacBook Pro
All Replies (2)
Hi mufynp, Thank you for your question. I was trying to capture the name of the server when the button is pressed on the About Firefox Button, but currently I am up to date. First I would check to see what that name is and if any antivirus or firewall on your computer or network is blocking this.
The other thing you can check if malware or if the dns is not resolving for the server. If so you can temporarily set you dns server to 8.8.8.8 which is hosted by Google.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
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Note that the OP is on Mac.
If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox application and save the disk image file to the desktop
- Firefox 30.0: http://www.mozilla.org/en-US/firefox/all.html
- Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install
- Install the new version that you have downloaded
- https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.