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theme 31.0 disabled my yahoo mail. OK with FF safe mode

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  • 2 on selline probleem
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  • Viimati vastas cor-el

david_dude
david_dude
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It seems very likely that theme 31.0 update caused my yahoo mail to malfunction. The mail page upload fine, however i can not open any mail on any folder. I can call (on the left bar) for any folder but again can not open any individual mail. few findings that i discovered: 1. FF on safe mode: problem disapper 2. When i go back to the yahoo basic mode, it works but many of the standard features are missing and i prefer to stay on the full featured version. 3. no problem with Yahoo mail full feature when using explorer. 4. no problem with mail on the ipad

It seems very likely that theme 31.0 update caused my yahoo mail to malfunction. The mail page upload fine, however i can not open any mail on any folder. I can call (on the left bar) for any folder but again can not open any individual mail. few findings that i discovered: 1. FF on safe mode: problem disapper 2. When i go back to the yahoo basic mode, it works but many of the standard features are missing and i prefer to stay on the full featured version. 3. no problem with Yahoo mail full feature when using explorer. 4. no problem with mail on the ipad

Valitud lahendus

You're welcome

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All Replies (3)

cor-el
cor-el
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  • Top 10 Contributor
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If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
david_dude
david_dude Küsimuse esitaja
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core-el. thank you very much. The problematic extension was Power Inbox. However, the last update of this extension was on April 20, 2014, while the problem started on about July 28, when FF theme 31.0 was installed. I guess it was an interaction between the two. BTY, i don't even know how this extension got onto my computer. I certainly did not downloaded it. In any case, many thanks , David

cor-el
cor-el
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  • Top 10 Contributor
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Valitud lahendus

You're welcome