Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

was able to take screenshots, now I cannot

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas cor-el

Busymomwifenstudent
Busymomwifenstudent
more options

I used to be able to take screenshots while on the Internet. Now I can only take screenshots when I am not using the Internet. I reset Firefox but that did not solve the problem. I believe that after a MS update in August may have changed my settings on Firefox which disabled my ability to take screenshots while on the Internet.

I used to be able to take screenshots while on the Internet. Now I can only take screenshots when I am not using the Internet. I reset Firefox but that did not solve the problem. I believe that after a MS update in August may have changed my settings on Firefox which disabled my ability to take screenshots while on the Internet.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.