Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

I have a black area where I should be able to minimise Firefox.

  • 7 vastust
  • 5 on selline probleem
  • 3 views
  • Viimati vastas ellensue

ellensue
ellensue
more options

Running Firefox 34.0 and says I don't need to update. 

Have tried safe mode, still the minimise tab(?) in upper right corner of screen is black. 
No other black screens. 
I tried to download Firefox again, but it says I already have Firefox Latest version.

Below, I changed Windows XP to Windows 7 Version 6.1

Running Firefox 34.0 and says I don't need to update. Have tried safe mode, still the minimise tab(?) in upper right corner of screen is black. No other black screens. I tried to download Firefox again, but it says I already have Firefox Latest version. Below, I changed Windows XP to Windows 7 Version 6.1

Valitud lahendus

is the problem still occurring afterwards? if so you might want to try an update of your graphics driver: http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064

Loe vastust kontekstis 👍 0

All Replies (7)

philipp
philipp
  • Moderator
more options

hello ellensue, did you send in your question from the affected system? if so please try to right-click the firefox symbol on your desktop, go to properties > compatibility and make sure that firefox is not set to run in windows xp mode...

ellensue
ellensue Küsimuse esitaja
more options

Hi Philipp,

Thank you so much for your help. Yes, Firefox was set to run for Windows XP. I changed it to Windows 7 and applied it...now what?

philipp
philipp
  • Moderator
more options

Valitud lahendus

is the problem still occurring afterwards? if so you might want to try an update of your graphics driver: http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you still have the problem then try this:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can also try different Windows themes to see if that has effect.

ellensue
ellensue Küsimuse esitaja
more options

cor-el said

If you still have the problem then try this: Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
You can also try different Windows themes to see if that has effect.
ellensue
ellensue Küsimuse esitaja
more options

ellensue said

cor-el said
If you still have the problem then try this: Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
You can also try different Windows themes to see if that has effect.
ellensue
ellensue Küsimuse esitaja
more options

Thanks cor-el, I started Firefox in safe mode, went to tools,then to add-ons and then to appearance. It said default was disabled..? But the minimize tab(?) appeared and it was not blacked out! (I had long ago unchecked hardware acceleration, trying to get Firefox faster.) But I have the minimize tab... I have not done anything else, except take it out of safe mode (I think)

Thanks for your help. I hope you have a great holiday.