Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Thunderbird immediately crashing after Yosemite updgrade

  • 1 vastus
  • 1 on selline probleem
  • 3 views
  • Viimati vastas Wayne Mery

Rcrum
Rcrum
more options

I just upgraded my macbook pro to Yosemite 10.10.1 and not I cannot even start Thunderbird without it crashing....I even deleted the application and downloaded the latests. I'm fearful of deleting my profile and am not that technical. Now I cannot get into some of my email. Thanks in advance for someone who can try and help me.

Here is my crash report. AdapterDeviceID: 0x d26 AdapterVendorID: 0x8086 BuildID: 20141127140543 CrashTime: 1419712462 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1419708999 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x d26GL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 4 StartupTime: 1419712462 Throttleable: 1 Vendor: Version: 31.3.0

This report also contains technical information about the state of the application when it crashed.

I just upgraded my macbook pro to Yosemite 10.10.1 and not I cannot even start Thunderbird without it crashing....I even deleted the application and downloaded the latests. I'm fearful of deleting my profile and am not that technical. Now I cannot get into some of my email. Thanks in advance for someone who can try and help me. Here is my crash report. AdapterDeviceID: 0x d26 AdapterVendorID: 0x8086 BuildID: 20141127140543 CrashTime: 1419712462 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1419708999 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x d26GL Layers! GL Context? GL Context+ GL Layers+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 4 StartupTime: 1419712462 Throttleable: 1 Vendor: Version: 31.3.0 This report also contains technical information about the state of the application when it crashed.

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

1. what is your crash ID? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

2. Does crash stop if you start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode