Can't open Firefox, tried to re-install and was told to close before installing
Apparently Firefox things it is open on my computer, but it won't open, and when I try to re-install it continues to tell me it is open and must be closed before re-installing.
All Replies (2)
Hi, see if it is running in the Task Manager - Ctrl+Shift+Esc > Applications tab, if it is, select it and click End Task.
Hope that will help.
The problem may the firefox.exe is running in background.
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Create a new profile as a test to check if your current profile is causing the problems.
See Creating a profile:
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Profile Backup and Restore
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