Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

it keeps saying my email address is invalid or mistyped so i cant complete my signup

  • 2 vastust
  • 1 on selline probleem
  • 1 view
  • Viimati vastas cor-el

nicolelisnseysalon
nicolelisnseysalon
more options

i just want to get started and the prompt where it asks for your email and password to setup an account it keeps rejecting my email address

i just want to get started and the prompt where it asks for your email and password to setup an account it keeps rejecting my email address

All Replies (2)

Wesley Branton
Wesley Branton
more options

Sorry to hear about the issues that you are experiencing. Are you attempting to create an account for the Firefox sync feature? Also, does this prompt display as a popup or website? Please post the URL to the website is possible. Just to let you know, you can use Firefox without registering for a sync account. The sync feature is ideal for people that want to transfer their settings and user data to multiple devices, but it is by no means required to browse the internet using Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you finish typing the complete email address?

You might see this message as long aw you haven't completed the entire email address.