Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Why firefox built-in PDF Viewer makes windows 10 crashe

  • 2 vastust
  • 1 on selline probleem
  • 56 views
  • Viimati vastas Christophe

Christophe
Christophe
more options

I have a computer with Windows 10. For about two to three months from now, every so often, my computer/windows crashes when I open or save a PDF file on Firefox, which is extremely upsetting. I just found out some days ago that Firefox doesn't use anymore the adobe reader plugin, but uses instead its own built-in PDF viewer. When I changed the setting to use the external adobe reader software to open and/or download pdf files, it seems that my computer doesn't crashes anymore. So my questions are: why the bult-in PDF viewer makes windows 10 crash? Will that problem be fixed, and when? and lastly, why does Firefox forces to use its own built-in PDF viewer when it can't function correctly with windows 10? This have been the more upsetting problem I have had with my computer for a long time!

I have a computer with Windows 10. For about two to three months from now, every so often, my computer/windows crashes when I open or save a PDF file on Firefox, which is extremely upsetting. I just found out some days ago that Firefox doesn't use anymore the adobe reader plugin, but uses instead its own built-in PDF viewer. When I changed the setting to use the external adobe reader software to open and/or download pdf files, it seems that my computer doesn't crashes anymore. So my questions are: why the bult-in PDF viewer makes windows 10 crash? Will that problem be fixed, and when? and lastly, why does Firefox forces to use its own built-in PDF viewer when it can't function correctly with windows 10? This have been the more upsetting problem I have had with my computer for a long time!

Valitud lahendus

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Loe vastust kontekstis 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Valitud lahendus

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Christophe
Christophe Küsimuse esitaja
more options

Thanks for the answer, I will try this and come back. Do you need my windows crash data/logs to look into this problem further?