Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Yesterday (4/29/16) Thunderbird was working fine and then all of the sudden the content of all emails in the inbox suddenly disappeared. What could cause this?

  • 2 vastust
  • 4 on selline probleem
  • 4 views
  • Viimati vastas Audra

Audra
Audra
more options

Yesterday (4/29/16) Thunderbird was working fine and then all of a sudden the content of all the emails in the inbox (as well as the content of the emails in the trash) suddenly disappeared. They were listed as usual, with the sender and the subject listed. But when I tried to open the email, all that appeared was a white screen.

Other boxes (like saved emails) were not affected.

New emails arriving since then are fine, the contents is there.

Any ideas on what could have caused this so I can make sure it never happens again?

Thank you.

Yesterday (4/29/16) Thunderbird was working fine and then all of a sudden the content of all the emails in the inbox (as well as the content of the emails in the trash) suddenly disappeared. They were listed as usual, with the sender and the subject listed. But when I tried to open the email, all that appeared was a white screen. Other boxes (like saved emails) were not affected. New emails arriving since then are fine, the contents is there. Any ideas on what could have caused this so I can make sure it never happens again? Thank you.

Valitud lahendus

http://kb.mozillazine.org/Disappearing_mail

Loe vastust kontekstis 👍 1

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

Valitud lahendus

http://kb.mozillazine.org/Disappearing_mail

Audra
Audra Küsimuse esitaja
more options

Thank you very much. Turns out that two messages (one in inbox, and one in trash) had viruses and my antivirus program quarantined all the contents of both boxes, but did not notify me of this. I will try to see what the settings are in the anti-virus program.

Thank you again for the link. I had tried to find something like this but I guess my search did not uncover it.