Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Flash player stuck in loop after update on Windows 10?

  • 5 vastust
  • 1 on selline probleem
  • 1 view
  • Viimati vastas Bear82

more options

After the upgrade to Windows 10, Adobe Flash auto updated to 21.0.0.242. Flash video no longer worked on CBS.com. It would load the video and just sit on a blank screen with no sound or video. So I went and used the uninstaller, and tried reinstalling the latest version of Flash. Now all I get on any Flash enabled site is a constant loop where it continually loads and a dialog box intermittently pops up saying that the plugin is not responding and asking if I wish to stop it. The dialog box almost immediately disappears and clicking on Stop Plugin does nothing. I either have to close Firefox altogether, or hit the home button and wait for it to register. I have tried disabling Adobe's Protected mode to no effect. I'd as soon do without Flash altogether, but unfortunately, it's still too common on many websites.

After the upgrade to Windows 10, Adobe Flash auto updated to 21.0.0.242. Flash video no longer worked on CBS.com. It would load the video and just sit on a blank screen with no sound or video. So I went and used the uninstaller, and tried reinstalling the latest version of Flash. Now all I get on any Flash enabled site is a constant loop where it continually loads and a dialog box intermittently pops up saying that the plugin is not responding and asking if I wish to stop it. The dialog box almost immediately disappears and clicking on Stop Plugin does nothing. I either have to close Firefox altogether, or hit the home button and wait for it to register. I have tried disabling Adobe's Protected mode to no effect. I'd as soon do without Flash altogether, but unfortunately, it's still too common on many websites.

Valitud lahendus

After re-enabling each hardware acceleration and protected mode one at a time, my problem has not yet repeated itself despite being constant last night. I'm not even sure what could have happened. I still wish I could figure out CBS.com, but if that's the only site I have issues with, I'll just use Edge for that (as much as I prefer Firefox).

Loe vastust kontekstis 👍 0

All Replies (5)

more options

i don't think flash supports windows 10 yet. try using there support page. https://helpx.adobe.com/contact.html?step=FLDP_how-tos-troubleshooting

more options

Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 21.0.0.242 Flash Player (Linux) Version 11.2.202.621

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

I have the latest non-beta graphics drivers for my system and I used Adobe's tool to download and install the NPAPI version that is appropriate for Firefox. I have not tried to install the ActiveX version of Flash on my computer.

more options

Well, just tried disabling hardware acceleration in Firefox and protected mode in Flash, and I'm no longer in the non-responsive loop. That much is good, but I still can't figure out what is going on with CBS.com. It still won't play video.

more options

Valitud lahendus

After re-enabling each hardware acceleration and protected mode one at a time, my problem has not yet repeated itself despite being constant last night. I'm not even sure what could have happened. I still wish I could figure out CBS.com, but if that's the only site I have issues with, I'll just use Edge for that (as much as I prefer Firefox).