Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox crashes

  • 4 vastust
  • 4 on selline probleem
  • 2 views
  • Viimati vastas Happy112

more options

Firefox flashed an update prompt upon start up this morning like it was going to update. But never started. Now it only crashes and never starts, even if in safe mode. Tried multiple user profiles also. Just will not start.

Crash ID: bp-f3a78fe6-b6d7-4289-a776-a9f2f2160903

Firefox flashed an update prompt upon start up this morning like it was going to update. But never started. Now it only crashes and never starts, even if in safe mode. Tried multiple user profiles also. Just will not start. Crash ID: bp-f3a78fe6-b6d7-4289-a776-a9f2f2160903

Valitud lahendus

Backed up C:\Program Files (x86)\Mozilla Firefox. Downloaded new installer for 48.02 version of Firefox. Ran it. Browser came up clean with no settings lost.

This fixed my problem. Figure that the update must have been interrupted somehow, possibly by Lavasoft.

Loe vastust kontekstis 👍 0

All Replies (4)

more options

Product Firefox Release Channel release Version 48.0.2 Build ID 20160823121617 OS Windows 10 OS Version 10.0.10586

Signature: nsResProtocolHandler::nsResProtocolHandler

LavasoftTcpService.dll = Lavasoft Limited


jeff_graves said

Firefox flashed an update prompt upon start up this morning

Was it from Firefox or a pop-up? There have been a flood of fake update messages all over the web of late.


Update/disable your Lavasoft

more options

Thanks for the suggestion, however, Lavasoft was up to date. Tried disabling it. Didn't help. Uninstalled it. Firefox still won't load. I think the update from Mozilla started the problem. Checking what it will take to reinstall it and save the current settings.

more options

Valitud lahendus

Backed up C:\Program Files (x86)\Mozilla Firefox. Downloaded new installer for 48.02 version of Firefox. Ran it. Browser came up clean with no settings lost.

This fixed my problem. Figure that the update must have been interrupted somehow, possibly by Lavasoft.

more options

Well done, you   !
Would you be so kind as to mark   your   last post   (the one that says:   This fixed my problem)   as   Chosen Solution   so others will know and benefit from it   ?
Thank you   !