Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Bookmarks toolbar all subfolders are empty. Main folders have bookmarks.

  • 4 vastust
  • 2 on selline probleem
  • 1 view
  • Viimati vastas FredMcD

more options

Had to uninstall and reinstall Firefox 49.0.2. Now on the bookmarks toolbar the primary folders all contain bookmarks but the subfolders under each primary folder are all empty. I tried restoring to an earlier date but no luck. I have a backup PC with the same bookmark structure so I copied the bookmarks from the backup PC and tried to install them via "import bookmarks from HTML" but when I click on the file to be imported the window closes and the Library window crashes. All the primary folders and their subfolders work fine on my backup PC.

Had to uninstall and reinstall Firefox 49.0.2. Now on the bookmarks toolbar the primary folders all contain bookmarks but the subfolders under each primary folder are all empty. I tried restoring to an earlier date but no luck. I have a backup PC with the same bookmark structure so I copied the bookmarks from the backup PC and tried to install them via "import bookmarks from HTML" but when I click on the file to be imported the window closes and the Library window crashes. All the primary folders and their subfolders work fine on my backup PC.

All Replies (4)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Now check your bookmarks. Is the problem still there?


Places Maintenance {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox.

Open the Add-ons Manager. Locate the add-on and press the Options button. Then follow the directions.

more options

Thanks for the reply but same problem in safe mode. Under each root folder on the bookmarks toolbar all the sub folders are now empty.

more options

When I click on the bookmarks icon there are more than one bookmarks toolbars listed. I found the tool bar that has all my bookmarks properly located in their folders. How do I get that toolbar on my screen instead of the current one?

more options

To open the Bookmarks Manager, press the Alt or F10 key bring up the tool bar, and select Bookmarks. Hot key is <Control>(Mac=<Command>) <Shift> B.

From here you can access and move the bookmarks to where you want. Once you have everything set up, create a backup for safety.