Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

We cannot send or receive emails on thunderbird

  • 1 vastus
  • 1 on selline probleem
  • 1 view
  • Viimati vastas user1121639

whitena
whitena
more options

Hi there,

We have been using Mozilla Thunderbird for a very long time now and on the 2nd December 2016 one of our computers where receiving emails fine, and all of a sudden we cannot receive emails or send emails. We have 5 work stations and 4/5 are working fine sending and receiving.

I have also checked our hosting company and they said everything is sending fine. I have also checked our mobile phones and they are sending to them also. So I am a little lost as I have re-installed Thunderbird on the machine that it is not working and yet I cannot send or receive emails.

Can you please assist as it is quite important we have emails being sent and received.

Thank you

Hi there, We have been using Mozilla Thunderbird for a very long time now and on the 2nd December 2016 one of our computers where receiving emails fine, and all of a sudden we cannot receive emails or send emails. We have 5 work stations and 4/5 are working fine sending and receiving. I have also checked our hosting company and they said everything is sending fine. I have also checked our mobile phones and they are sending to them also. So I am a little lost as I have re-installed Thunderbird on the machine that it is not working and yet I cannot send or receive emails. Can you please assist as it is quite important we have emails being sent and received. Thank you

All Replies (1)

user1121639
user1121639
more options

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled".

If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

If that doesn't help, then Create a new profile in Thunderbird for testing