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Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

I keep getting a message URGENT FIREFOX PATCH but it is not from anythng saying Mozilla or Firefox; it has some other http:// address--Is it Firefox?

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WalkInTheWild
WalkInTheWild
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Could not access any answers to my question. Did not know I needed an account established to get an answer. I did not write the http address down as I see some did. I think I may have tried to Run it and I really nmeed to know if this was a real Mozilla "URGENT" patch or not? Am I infected now or not? I did notice the unusual http address but it was exactly like any Mozilla in format layout and colors so are these things real or phony stuff? It just comes up as a pop-up when I log in or when browsing.

Could not access any answers to my question. Did not know I needed an account established to get an answer. I did not write the http address down as I see some did. I think I may have tried to Run it and I really nmeed to know if this was a real Mozilla "URGENT" patch or not? Am I infected now or not? I did notice the unusual http address but it was exactly like any Mozilla in format layout and colors so are these things real or phony stuff? It just comes up as a pop-up when I log in or when browsing.

All Replies (1)

Scribe
Scribe
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Hi, it's a fake update designed to infect you with malware which we have seen a lot of in recent months! You should NEVER EVER click on anything like that! Please see the article - I found a fake Firefox update.

If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for genuine updates yourself, by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

We are trying to find a permanent fix, but it's proving very difficult. A possible workaround which seems to be quite effective, is to install an ad-blocker, such as -

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

Or, but this may be less effective - https://addons.mozilla.org/en-US/firefox/addon/adblock-plus

For reference only - please don't post here - this forum is for Mozilla Support Contributors only https://support.mozilla.org/en-US/forums/contributors/712056?last=69507

If you didn't run it, and everything works as usual, you should be OK, but if you think you have been infected, you can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us. Thank you!