Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

How send letter stuck in 'Submit Your Message' after Firefox crash?

  • 1 vastus
  • 1 on selline probleem
  • 8 views
  • Viimati vastas FredMcD

Francis_Quinn
Francis_Quinn
more options

When trying to send letter to the Whitehouse, a message appeared saying Firefox crashed. I think I filled in all needed info in box for crash report, but have received no answer now over an hour later. My letter still shows in Firefox tab "Submit Your Message," but nothing happens when I click "Send." I'm able to open new Firefox tab without problem, but can I still send the letter in Submit Your Message tab?

When trying to send letter to the Whitehouse, a message appeared saying Firefox crashed. I think I filled in all needed info in box for crash report, but have received no answer now over an hour later. My letter still shows in Firefox tab "Submit Your Message," but nothing happens when I click "Send." I'm able to open new Firefox tab without problem, but can I still send the letter in Submit Your Message tab?

All Replies (1)

FredMcD
FredMcD
more options

Crash reports go to the Mozilla servers for the programmers to look at. They seldom get back to anyone.

However, we can check those reports and try to help you fix the issue.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29