Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Why won't an add-on I installed & restarted computer, not work?

kaloli
kaloli
more options

I installed the Facebook video downloader so that I can share FB videos with non-FB users. After installation, It tells me a 4th option will appear at bottom of each video to download the video. This button still does not appear even after restarting computer and quitting FB and opening again. Why is this NOT working???? Thank you.

I installed the Facebook video downloader so that I can share FB videos with non-FB users. After installation, It tells me a 4th option will appear at bottom of each video to download the video. This button still does not appear even after restarting computer and quitting FB and opening again. Why is this NOT working???? Thank you.

All Replies (3)

FredMcD
FredMcD
more options

Have you checked with their support?

kaloli
kaloli Küsimuse esitaja
more options

And where do I find Firefox support??? I thot that is who I was contacting. Other than these community forums, I see no options for actually getting tech support. Please share if you know how to contact them. Thanks

the-edmeister
the-edmeister
  • Moderator
more options

Fred meant a support or help forum for that Facebook video downloader extension.

This forum provides support for Firefox, but necessarily add-ons for Firefox.

Per the download page for that add-on - https://addons.mozilla.org/en-US/firefox/addon/facebook-videos-downloader/ - 6 out of 7 user reviews claim that add-on doesn't work.