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Firefox crashes

  • 2 vastust
  • 1 on selline probleem
  • 4 views
  • Viimati vastas Rheasus

Rheasus
Rheasus
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Firefox will not start up after a Windows 10 update. The program starts up for a moment, crashes and opens up the send error report. Even trying to open it up in safe mode still results in a crash.

Crash ID: bp-7f63fbcf-347f-424c-87e1-6620d1170712

Firefox will not start up after a Windows 10 update. The program starts up for a moment, crashes and opens up the send error report. Even trying to open it up in safe mode still results in a crash. Crash ID: bp-7f63fbcf-347f-424c-87e1-6620d1170712

Valitud lahendus

hi, unfortunately this crash is triggered by your comodo security product hooking into firefox - they already had the same issue a couple of days ago after the last windows update: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691 - now it's apparently creeping back :-/

Loe vastust kontekstis 👍 1

All Replies (2)

philipp
philipp
  • Moderator
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Valitud lahendus

hi, unfortunately this crash is triggered by your comodo security product hooking into firefox - they already had the same issue a couple of days ago after the last windows update: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691 - now it's apparently creeping back :-/

Muudetud philipp poolt

Rheasus
Rheasus Küsimuse esitaja
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After I uninstalled Comodo, Firefox sprung back to life immediately. I guess the saying that any antivirus has it's problems is still true.

Thank you for the help with my issue.