Firefox 57.0 to 57.x update crashes
Firefox update crashes whenever it runs, ie if the update automatically downloaded and starts upon the next firefox restart, it crashes. Firefox runs fine but when I go to help/about firefox, it starts downloading the update again, when I click 'restart to update firefox' it closes firefox then crash once more.
This has happened to older versions as well which has forced me to update manually.
All Replies (4)
Here's the crash report: Problem signature:
Problem Event Name: APPCRASH Application Name: updater.exe Application Version: 57.0.0.6525 Application Timestamp: 5a085532 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.23915 Fault Module Timestamp: 59b94ee4 Exception Code: c0000005 Exception Offset: 000000000004b2f5 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1043 Additional Information 1: 346d Additional Information 2: 346dbafd9e8c66a091e7fe0b5f15b06d Additional Information 3: b684 Additional Information 4: b684a610a62935bf308ee8c429a3bf0e
I use firefox on Windows 7 64 bit sp1. I've recently deleted the profile because the RSS feeds didn't load anymore in the bookmark bar, so it should have created a fresh profile, although firefox synced the copy with all the bookmarks in-tact.
Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/
Please let us know if this solved your issue or if need further assistance.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter
Try to start Firefox in Safe Mode to see if that works.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.