Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

I am unable to download messages on one of my accounts. I can send, but when I click "Get Messages" I see a display "Downloading 1 0f 2 messages, but none load.

more options

My account cbmusic comcast net suddenly stopped allowing me to download new messages. It was working fine earlier and my several other accounts seem fine. Further, I am able to SEND emails from this account. When I try to click "Get Messages" the progress bar displays the blue and white stripe activity mode and a temporary message "Downloading 1 of 2 messages" appears as text, but it all times out. I have sent myself several new messages, but it does not update to "Downloading 1 of 4 messages" or similar. I think there may be a message that is somehow stuck, but I don't know how to reject it or clean it out of the cue. I tried messing around with "filters," but this is just more confusing. I know that my account with Comcast is in good standing and I can verify that because I can send messages from this account. My current version of Thunderbird is 52.6.0 and I am running Mac OS X, v. 10.9.5.

My account cbmusic comcast net suddenly stopped allowing me to download new messages. It was working fine earlier and my several other accounts seem fine. Further, I am able to SEND emails from this account. When I try to click "Get Messages" the progress bar displays the blue and white stripe activity mode and a temporary message "Downloading 1 of 2 messages" appears as text, but it all times out. I have sent myself several new messages, but it does not update to "Downloading 1 of 4 messages" or similar. I think there may be a message that is somehow stuck, but I don't know how to reject it or clean it out of the cue. I tried messing around with "filters," but this is just more confusing. I know that my account with Comcast is in good standing and I can verify that because I can send messages from this account. My current version of Thunderbird is 52.6.0 and I am running Mac OS X, v. 10.9.5.

Muudetud James poolt

All Replies (1)

more options

If a message is stuck you go you your providers webmail site and log into your account there. Either delete the problem message or move it out of the inbox.