Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

I keep trying to get rid of Encrypt as a search tool, removing it, and it keeps coming back

  • 2 vastust
  • 1 on selline probleem
  • 2 views
  • Viimati vastas cor-el

more options

I keep trying to get rid of Encrypt as a search tool in preferences, removing it, and it keeps coming back

I keep trying to get rid of Encrypt as a search tool in preferences, removing it, and it keeps coming back

All Replies (2)

more options

Hi,

Your system details show that Search Encrypt is installed as an extension.

Go to the Firefox menu (≡) => Add-ons => Extensions Remove Search Encrypt and look for any other unfamiliar or suspicious looking extensions.

When you find any : remove them.

Do the same here : for Windows => Control Panel for Mac and Linux => System Preferences

However : most malware will be 'hiding' somewhere , so let's run malware scans (even though you already have run some) :

Further information can be found in this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Also see : https://www.2-spyware.com/remove-search-encrypt.html

Especially for Mac : https://www.malwarebytes.com/mac/

I hope that helps to get rid of the nuisance .....

more options