Thunderbird wont start, says there is an out of date add, on wont go further (mac)
When I go to open Thunderbird, I get a window telling me that there is an incompatible add on, it gives me the choice to ignore or search for an up to date version of the add on. When I click on either of these the window closes for a minute then reopens with the same message in a vicious circle. Thunderbird itself won't open and can only be shut down by force quit.
I have removed all that I can find to do with Thunderbird (previous versions etc) and reinstalled thunderbird from a fresh download to no avil. I'm using OS X Yosemite and Thunderbird 52.7.0
Muudetud Craig McPherson poolt
Valitud lahendus
Open the profile folder and then open the extensions subfolder. Delete the file {786ed4c5-a408-4066-ad19-9270ba42e4f3}.xpi, which is the file for the Walnut 2 theme.
To open the profile folder, start TB (in safe mode if necessary), then Help/Troubleshooting Information, click Open Folder. Close TB before deleting any files.
Loe vastust kontekstis 👍 1All Replies (7)
Try starting in safe mode (hold Option or Alt when you launch TB), and if that succeeds, open Tools/Add-ons/Extensions and Remove the incompatible add-on. You should then be able to start TB in normal mode.
Thanks for that!
Well I thought it worked when I deleted the offending add-on.....but the bastard keeps coming back! Damed thing wont die!
In fact none of the changes made in safe mode stuck.
Muudetud Craig McPherson poolt
What is the name of the add-on? In rare situations, an add-on has to be removed manually if it's corrupted or dependent on another process:
the bastard add-on is " Walnut2 for Thunderbird" an appearence add-on. I didn't install the damned thing my ex did!
Valitud lahendus
Open the profile folder and then open the extensions subfolder. Delete the file {786ed4c5-a408-4066-ad19-9270ba42e4f3}.xpi, which is the file for the Walnut 2 theme.
To open the profile folder, start TB (in safe mode if necessary), then Help/Troubleshooting Information, click Open Folder. Close TB before deleting any files.
Thanks for that, one problem sorted, it still runs like a hairy goat but thats enough pain and suffering for one day